Passwords

Your Chromebook uses your Microsoft Active Directory (AD) network password. This is also the password that is used by Box, Outlook, Teams, and VPN. While your Chromebook doesn't use a separate password, it does cache, or store, your password locally on the device.

Changing your password

If you use a Chromebook you will need to follow this process to change your password:

  1. Visit https://account.activedirectory.windowsazure.com/ChangePassword.aspx to change your Active Directory password. (If you've forgotten your password and the Support Center has reset it for you, skip this step.)

  2. Sign out of your Chromebook. (At the bottom right, select the time. Then select Sign out.)

  3. Press Shift + Ctrl + Alt + R and select Restart

  4. When the Chromebook restarts, select Powerwash.
    Note: all files in your Files application (including your Downloads folder) will be erased. Your files in Box will not be affected. Also, your fingerprint will be erased, but you will be offered the opportunity to re-enroll your fingerprint when you log on.

  5. Sign in to the Chromebook use your new password.

  6. If you use VPN, you'll need to enter the URL to get started. See VPN.